FAQ
FAQ
Q - How much is shipping?
A - We Offer Free Shipping On All Orders.
Q - How long does shipping takes?
A - Local orders take between 8 - 12 business days to arrive at their destination. Some particular products might take up to 25 days to arrive due to the Covid-19 pandemic and/or the product is in high demand.
- International delivery usually takes between 10 – 15 business days. Some particular products might take up to 25 business days to arrive due to the Covid-19 pandemic and/or the product is in high demand.
- Once an item is ordered there is a Handling Time of 1-2 business days before product will be shipped.
Q - Where is my order?
A - You can track your order here: TRACK MY ORDER using the tracking number sent to you via email. Local/International orders will be received within 10 - 17 business days from placing your order (Including Handling Time), depending on the product ordered and the destination.
Some particular products might take up to 27 business days (Including Handling Time) to arrive due to the Covid-19 pandemic and/or the product is in high demand.
Q- What is my tracking number?
A - This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 business days after your order is placed.
Please reach out if you haven’t received your tracking number within 5 business days after placing your order by contacting support@devoebay.com
Q - I've lost my tracking number. What can I do?
A - Simply contact us at support@devoebay.com with your full name and mailing address, and we will resend your confirmation number.
Q - How can I make changes to my order?
A - If you need to make changes to your order you will need to contact us within 24 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Q - How can I cancel my order?
A - You must contact us within 24 hours.
- We cannot cancel your order once it has already been shipped.
Q - What is your return policy?
A - Items are returnable up to 30 days after your receive your order.
Q - Who takes care of VAT?
A - All products, where possible, include VAT fees in the purchase price. However due to varying regulations internationally this will not always be possible. This is due to regulations varying between the supplier or consumer being responsible. Countries/Areas currently where VAT is payable by customer are: Luxembourg, Romania, Hungry and Greece.
Q - Who do I contact if there's something wrong with my order?
A - If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos/videos to support@devoebay.com
Contact us
If we still haven't managed to answer your question please feel free to contact us at support@devoebay.com and we'll get back to you within 24 hrs.